CRM Manager (f/m)

at N26 GmbH
Location Berlin Mitte, Germany
Date Posted 8. March 2017
Category Customer Service / Support
Job Type Full-time
City Berlin


N26 is the most advanced bank account in Europe and the first that you can fully manage on your smartphone. We recently received a banking license by the European Central Bank and are supported by the best venture capital investors in the world: Horizon Ventures, Valar Ventures with Peter Thiel, Axel Springer Plug&Play and others. In just 18 months we already thrilled more than 200,000 customers and leading media outlets count us among the hottest FinTech companies worldwide. We’re a small design team with a focus on individual responsibilities and rapid development. Join us and take part in our success story while we shape the future of banking.



  • As part of the Customer Relationship Management team you will be responsible for planning and implementing campaigns across our 17 European markets to engage with N26’s current customers
  • You will utilize a variety of contact channels including mobile push notifications, in-app messages, email, direct mail, and others
  • You will help conceptualize and plan new campaigns based on the company’s strategic goals, and then implement them together with the guidance of a seasoned CRM manager
  • You will work closely with our data/analytics team to define customer segments to target with specific messages, and to forecast the impact your initiatives will achieve
  • You will work closely with our country marketing managers to devise campaigns that resonate particularly well with specific geographic target groups



  • Minimum Bachelor’s Degree or equivalent – ideally in a quantitatively-rigorous discipline of study
  • 3+ years of experience in a similar role at a company with a primarily online/mobile consumer target
  • You are passionate about online marketing and CRM in particular – you have good insight into the messages and targeting to reach specific goals
  • You have a good combination of analytic/segmentation/forecasting skills, and also communication/messaging skills. You enjoy turning an idea into a compelling message to reach the right audience at the right time, in the right way
  • You are comfortable with online/CRM/analytic tools and platforms which you will use daily in your work
  • You can work well independently but also work well with a broader team and multiple departments
  • You have strong English language skills. Proficiency in an additional major European language would be a bonus


  • Exciting and varied tasks
  • Great colleagues
  • A crucial role in a highly motivated, talented team
  • A stack of the most modern technologies
  • Flat hierarchies, as well as short and open channels of communication
  • One of the most beautiful offices with modern amenities in the heart of Berlin
  • A competitive remuneration + drinks and snacks for free


So, what are you waiting for? Grow with us and shape our company in the starter phase! We look forward to receiving your online application!

Since we are working with a recruiting software, we only accept online applications via our website.