Customer Care Agent Sweden (m/f)

at Movinga GmbH
Location Prenzlauer Berg, Germany
Date Posted 20. June 2018
Category Customer Service / Support
Job Type Full-time
Street + Number Movinga GmbH, ADMINISTRATION
City Langenfeld

Description

WE ARE MOVINGA
Movinga was founded in 2015 with the ambition to bring the offline and fragmented moving industry into the digital age and change the way people move houses. Through high-quality customer care, a powerful digital platform, and technological advances, we at Movinga set the definition of moving in the 21st century. To achieve our goal we are looking for the best talent in a wide range of professions. Currently, we are looking for a Swedish-speaking Customer Care Agent (m/f) to join us right away.

YOUR RESPONSIBILITIES

  • Delivering a world-class, end-to-end customer experience
  • Assisting customers with any questions regarding Movinga and it’s services before, during and after the move.
  • Proactively dealing with any issues and resolve customer requests from multiple channels
  • Ensuring a smooth order process for customers, from start to finish
  • Maintaining a high level of drive, enthusiasm and professionalism throughout the day
  • Exceeding expectations and targets and actively seek out new opportunities for growth

YOUR PROFILE

  • You are an empathic personality with excellent communication and listening skills and a pleasant telephone manner
  • Ideally, you have already gained experience in a Call Center or Customer Support
  • You have a passion for delivering experience and a strong customer service mind
  • Your way of working is characterized by a high degree of reliability and organizational skills
  • You enjoy working in a fast-paced, target-driven and team-oriented environment
  • You can deal in a friendly manner both with coworkers and clients
  • Your entrepreneurial spirit as well as your pro-active and hands-on attitude makes you the perfect fit for this position
  • You possess strong web and computer skills: MS Office, Salesforce.com desirable
  • In addition to being business fluent in Swedish, you possess excellent English skills (both spoken and written)

WHAT WE OFFER

  • A fast-paced working environment in a rapidly developing company
  • Challenges which let you grow day by day
  • Flat hierarchies with space for your own ideas in a dynamic, dedicated and motivating environment
  • An attractive remuneration
  • Fresh fruits, cereals and soft drinks as well as various benefits for restaurants, gyms, cafés etc.
  • Loft office in the heart of Berlin

If you want to be a part of a young, dynamic company with a unique team-culture, then we are just the company you are looking for.

Apply now and join the Movinga Family today!