Customer Support Agent

at Expatrio Global Services GmbH
Location Friedrichstraße 194 Berlin Mitte, Germany
Date Posted 1. August 2018
Category Customer Service / Support
Job Type Full-time
City Berlin

Description

About us

X-patrio is the first digital end-to-end relocation platform eliminating the prevalent pain throughout the relocation value chain by combining a unique individual check-up with possible direct contract conclusion for all necessary products and services online. We facilitate superior customer experience by putting design first and enabling the customer to take care of relocation preparation prior to arriving in Germany.

Your Responsibilities

  • Being the first point of contact for our users
  • Answering questions, guiding through our application processes and solving issues
  • Making sure potentially unhappy customers are looked after thoroughly
  • Analyzing existing customer service concepts and report potential inefficiencies and solutions to the management
  • Researching CRM and other efficiency tools

Your Profile

  • First relevant experience in Customer Service
  • Exceptional communication skills and an always positive mindset
  • Problem-solving skills with a customer-oriented attitude
  • Ability to handle multiple tasks at the same time
  • Fluency in English, an additional language like German, Spanish, Russian or Arabic is a plus

Our Offer

  • Opportunity of participating in building a business from scratch
  • Dynamic, lean and progressive work environment
  • International, young and agile team
  • Nice office in the political and historical heart of booming Berlin
  • Autonomous, self-responsible work with low hierarchies and fast decision making
  • Most importantly: The chance to solve an actual problem